Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.
In-Home Delivery – Riverside Franklin will deliver larger items in one of two ways by using either an independently owned and operated or via our Riverside Furniture shipping service: Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway or garage. If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service. You will be responsible for any damage that results from your assembly of the furniture.
White Glove Delivery
(Part of Interior Design Services at Riverside Franklin)
At Riverside Franklin, certain items will ship using our deluxe White Glove delivery service if the delivery location is within 50 miles of our warehouse location. Common White Glove shipments include large furniture items (bedroom suites, dining sets, etc.) and items requiring special care.
With White Glove service, a professionally trained and experienced delivery team will deliver your product curbside or to your room of choice. If available, you will select the level of service on each product. Depending on the item, the delivery team may also provide light setup and debris removal.
White Glove service must be added to eligible order for an additional charge. To do so, please contact Customer Service at 615-591-4089.
The carrier will contact you to schedule a delivery window on all White Glove deliveries.
Within three(3) business days of placing an order, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.